FAQ for Family Child Care Homes

Below you will find some Frequently Asked Questions about using My Food Program for Family Child Care Homes. If you don’t find your answer here, please reach out to us!
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Does My Food Program support family child care homes?

Yes we do! We have an integrated software for all site types eligible for the CACFP, including family child care homes.
Can you import data from another software system into My Food Program?

We can import participant information (including first name, last name, date of birth, roster, schedule, enrollment form dates). We cannot import past attendance or meal count information or prior claim data.
How much does My Food Program cost for family child care homes?

We charge a set fee per claim. There is no charge for providers who do not file a claim. There is no annual fee or maintenance fee. Contact us for pricing details and a generic terms and conditions. Once you sign up for My Food Program, you will receive an individual contract with terms and conditions.
Do you have a demo site available so I can see the software in action?

Yes. Just go to www.myfoodprogram.com/demo-sites. This is just a sandbox environment, so you can’t “break” anything.
Do you have training materials available?

Absolutely. We have a comprehensive set of training materials available on our website. We also have a YouTube channel with training videos and are available during business hours via webchat, email and phone.
What kind of customer support do you offer for sponsors of homes?

We are happy to train your staff so that they can train your providers. We can create custom training materials and record training videos for you. We do not have the capacity to provide direct product support to each of your providers. Instead, we ask that providers call their sponsors first. If there are software functionality issues, then please have your sponsor staff contact us.