Thank you for your interest. At the moment, we do not have any open positions.
Do you love working with the CACFP? Do you love helping others? We have the job for you!
Type: Full-time, Hourly, Benefits-Eligible
Compensation: $16/hour, eligible for bonus
Reports to: Client Success Director
Responsibilities
- Answer incoming chats, phone calls and emails and provide technical assistance on My Food Program and Ready Records software for CACFP and SFSP recordkeeping.
- Return voicemails and respond to offline messages.
- Communicate system issues to others using Slack messages in the mfp-support or mfp-customer channel.
- Provide input on Help Center articles that need editing, expansion or articles that need to be created.
- Assist with data entry as needed.
- Collaborate with the product manager to identify and prioritize software development activities that would lead to sales or customer retention.
- Represent Genius Programs LLC at local, regional and national conferences.
- Collaborate with the business development team to ensure a smooth on-boarding process.
- Build client relationships and provide management with client feedback.
- Various other duties as assigned.
Requirements
- Proficiency in written and spoken English and Spanish.
- Excellent communication and customer service skills.
- Ability to manage multiple projects concurrently and meet deadlines.
- High level of self-motivation and ability to work independently, as well as in a team.
- Ability to pass at time of hiring and every year afterwards, a basic background check.
- Proficiency with Microsoft Office and Slack.
- Ability to work effectively in a remote environment and provide a quality call environment.
Preferred Skills
- Knowledge and experience in the childcare industry.
- Experience with USDA Child Nutrition programs.
How to Apply
Send an email with your resume and subject line: Customer Service Representative. No phone calls please.