At My Food Program, our support team is something we take pride in—no tickets, no AI bots, just real people. Every time you call, chat, or email, you’ll connect with a live team member.
We offer support in both English and Spanish, Monday through Friday from 8:00 AM to 5:00 PM CST. And since it’s always nice to put a face to a name, meet our team below and see who’s here to help!
Jose Reyes
Business Development Associate
What is your background?
I’m a Business Development Associate here at My Food Program, where I’ve been proudly part of the team since January 2022. My role focuses on helping new customers through the onboarding process and leading training sessions for new users. I genuinely enjoy supporting others and helping them feel confident using our tools to get the best possible experience.
What do you like to do in your free time?
In my free time, I love making memories with my small family, exploring nature, and capturing special moments through photography. I also enjoy miniature painting; it’s a relaxing hobby that lets me unwind and express my artistic side..
If you could only eat one meal every day for the rest of your life, what would you choose?
Street tacos, without a doubt! They’re incredibly versatile, and always a great choice—you really can’t go wrong with tacos!
Gloria Enamorado
Customer Support Lead
What is your background?
I’ve been with My Food Program since January 2024 as part of the customer support team, and I truly enjoy helping people with their questions and making the system feel a little less overwhelming and easier to use. I have over 10 years of customer service experience with several companies. Throughout those years, I’ve learned that I genuinely love connecting with people and finding ways to help, however I can. I’m always excited to learn something new, continue growing professionally, and build meaningful connections along the way.
What do you like to do in your free time?
In my free time, I love spending time with my family, taking care of my plants (yes, I’m officially a plant lady 🌱), trying new wellness routines, and relaxing with good food and music. I also spend a lot of time with my two beagles, Rosie and Kupper, who definitely run the house and keep life entertaining.
If you could only eat one meal every day for the rest of your life, what would you choose?
If I could eat one meal every day for the rest of my life, it would definitely be baleadas. As a proud Honduran, nothing beats a warm homemade baleada with cheese, beans, avocado, and Honduran-style sour cream. I don’t think I could ever get tired of them!
Shiny Morist
Customer Support Representative
What is your background?
I have over 10 years of experience in customer service and have been part of My Food Program since July of 2024. Helping people has always been something I truly enjoy and take pride in.
I spent most of my career working in the restaurant industry, but when the pandemic caused many restaurants to close, I decided to explore a new career path. That journey led me to the incredible opportunity to work with My Food Program, where I’ve been able to continue doing what I love most — supporting and helping others.
What do you like to do in your free time?
In my free time, I love hiking and traveling. I’ve visited over 15 countries and was raised in a lifestyle centered around travel and adventure. I’m also a proud single mom and animal lover. My family and I enjoy spending time outdoors, especially at the park enjoying the sunshine while our dog gets the zoomies with her doggy friends.
If you could only eat one meal every day for the rest of your life, what would you choose?
I would have to say my favorite food is Pad Thai. When I was 8 years old, my mom took me to Thailand and Bali, and I completely fell in love with the cuisine. Ever since then, I’ve been obsessed — I could honestly eat it every day. 
Agustin Montefinal "Monte"
Customer Support Representative
What is your background?
I’ve been working for My Food Program in Customer Service since October 2024. I enjoy teaching and helping people with their questions, so they can have a better understanding of the system. I’ve worked many different jobs in my life, and working here has been one of the most rewarding experiences I had. I look forward to working with you, feel free to ask me anything and I’ll do my best to help!
What do you like to do in your free time?
I enjoy a lot of things. I workout regularly, I practice archery during the weekends, and I occupy the rest of my free time by playing board games or role playing games like Dungeons & Dragons! I also love solving daily puzzles, and cooking too! In summary, I don’t have enough time in a day to do all the things I want, but I enjoy every second of it!
If you could only eat one meal every day for the rest of your life, what would you choose?
Definitely empanadas. I’m from Argentina so this is one of the cornerstones of our cooking. I also really enjoy making them for my dear spouse who really likes them, so it has become a very important meal for both of us!